Eligibility
Exchanges/refunds are only granted in instances when there is a problem with the order. Please contact us within five (5) days of receiving your order if you discover an incorrect or damaged item. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned (except in the case of damage).
Non-returnable items:
- Gift cards
- Downloadable software products
- Personal care items (soap, lotions, bath bombs, etc)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back until you have received instructions to do so.
There are certain situations where only partial refunds or no refunds are granted:
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@needlefingers.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@needlefingers.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Returning an Item
To return your product, you should email info@needlefingers.com for instructions. Items that are incorrect or damaged will be reimbursed shipping and new/correct items will be shipped at no charge.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
While returns are typically not accepted for situations outside of damage or incorrect items, should such a situation arise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Questions about Refunds/Returns?
Contact us at info@needlefingers.com for questions related to refunds and returns.